Terms and conditions

General terms

Welcome to Sensory Gals Co ✨

Sensory Gals Co is small business based in Latrobe Valley, Australia. Our website offers curated sensory products, mystery experiences, and 3D printed designs created to bring comfort, creativity, and a little bit of magic into everyday life.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our site.

We may update or modify these terms at any time without prior notice. By continuing to use our website after any changes are made, you accept and agree to the updated Terms & Conditions.

Product information and use

 

Terms & Conditions ✨
 🐉 Product & 3D Print Disclaimer

All items are 3D printed and handmade with care. Due to the nature of 3D printing, small imperfections may occur, including but not limited to:
- fine lines or layer marks
- small “hairs” (thin strands of filament)
- minor rough spots or texture variations

These are normal and do not affect the functionality of the product. Each piece is unique and may vary slightly in colour or finish.

 🎁 Mystery Products

Our mystery scoops and bundles are designed to be a surprise experience.
By purchasing, you acknowledge that:
- items are selected at random
- no specific products, colours, or rarities are guaranteed
- duplicates may occasionally occur

Part of the magic is not knowing what you’ll receive ✨

🎥 Filming & Content

Some orders may be filmed and used for promotional content (such as TikTok or social media).

By placing an order, you agree that your order may be recorded and shared.

If you would prefer your order not to be filmed, please contact make sure to click the right option on check out. 
there is limit of how many orders that can be filmed at one time, if for unseen circumstances your order cannot be filmed you will be contacted and refunded accordingly. 

 📜 Licensing & Design Credit

All 3D models used in our products are either:
- original designs created in-house, or
- used under valid paid commercial licensing agreements

We currently hold active commercial licenses through Patreon subscriptions.

Design credits belong to their respective creators, including:

-Sensory Gallery CO
- Marie's Buttons
- Quail Studio 3D

We fully respect and support independent designers and their work.

 ⚠️ General Use

Our products are intended for general use and sensory enjoyment.
They are not suitable for very young children without supervision due to small parts. Age recommendations are above 3 years 

Every item is created and packed with care.
We aim to provide a magical, fun, and high-quality experience with every order ✨

Privacy policy

At Sensory Gal CO, we are committed to protecting your privacy. We collect personal information such as your name, address, email, and payment details to process your orders and enhance your shopping experience. We do not sell or share your personal information with third parties for marketing purposes without your explicit consent. Your data is securely stored and used only in accordance with our privacy policy, which adheres to Australian privacy laws. By using our website, you consent to our collection and use of your information as described. If you have any concerns about your privacy, please contact us.

Intellectual property

All content on the Sensory Gal CO website, including text, graphics, logos, images, and product designs, is the property of sensory gal CO and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission. The "Sensory Gal CO" name and logo are products of  SENSORY Gal CO.

 🔄 Returns & Refunds

Due to the nature of our products, we do not offer returns or refunds for change of mind on any mystery items, bundles, or opened products.

Our mystery scoops and bundles are designed as a surprise experience, and by purchasing you acknowledge that items are selected at random and may vary.

📦 Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos of the issue.

We will happily review the situation and offer a suitable resolution, which may include:
- a replacement item
- store credit
- or a partial refund where appropriate

🎁 Missing Items

If an item is missing from your order, please contact us within 48 hours of receiving your package, and we will investigate and resolve the issue as quickly as possible.

🚫 Non-Returnable Items

The following items are not eligible for return:
- mystery scoops or bundles (once opened)
- sale or clearance items
- personal care items (for hygiene reasons)

 💌 Order Changes & Cancellations

We begin processing orders quickly, so changes or cancellations are not guaranteed.

If you need to make a change, please contact us as soon as possible and we will do our best to assist.

 💖 Final Note

We are a small business and every order is packed with care. If there is ever an issue, please reach out  we are always happy to help where we can ✨

 

Contact us

If you have any questions about these terms and conditions, please contact us at galsgirlsensory@outlook.com.au We are here to help and ensure your experience with Sensory Gal CO is as enjoyable as possible.